Refund policy

Return & Refund Policy

At Lumivado, customer satisfaction is one of our top priorities. If your purchase does not meet your expectations, you may request a return for eligible items subject to the terms and conditions below.

Return Eligibility

Eligible items may be returned within 30 days of delivery for a refund, provided that:

The item is unused, unworn, and in its original condition.
All original tags, labels, and packaging are included and remain intact.
The item has not been washed, altered, damaged, or otherwise used.
Items that do not meet these requirements may be declined at our discretion.

How to Request a Return

Please contact our customer service team before sending any item back:

Email: info@lumivado.com

Do not ship a return without receiving return instructions from us first. Our customer service team will provide you with the necessary information and instructions for returning your item.

Return Address

Returns Processing Center
4930 Zambrano St, Commerce, CA 90040, United States

Return Shipping Costs

Customers are responsible for return shipping costs for unwanted items, change-of-mind returns, or other returns that are not caused by an error on our part.

Please keep the following in mind:

Approved returns must be shipped to our international returns center in the United States.
International return shipping costs may be higher than standard domestic shipping rates.
Return shipping fees are non-refundable.
Please contact us before arranging a return. Depending on the circumstances, we may be able to provide an alternative solution without requiring an international return.

Incorrect, Defective, or Damaged Items

If you receive an item that is:

Defective
Damaged during delivery
Different from the product you ordered

Please contact us within 48 hours of delivery and include photos of the issue whenever possible.

Once we review and confirm the issue, we may provide an appropriate resolution, such as:

A replacement item
A refund
Assistance with return shipping costs, where applicable

If the issue was caused by an error on our part, you will not be responsible for the applicable return shipping costs.

Non-Returnable Items

The following items are not eligible for return:

Personalized or custom-made products
Perishable goods
Items returned more than 30 days after delivery
Products that are no longer in their original condition
Items damaged as a result of misuse, improper handling, or other actions caused by the customer

Exchanges

We currently do not offer direct exchanges.

If you need a different size, color, or product, you may return the original item, provided it meets our return requirements, and place a new order through our website.

Order Cancellations

Orders may be canceled within 24 hours of purchase.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, our standard return policy will apply after the order has been delivered.

Refunds

Once we receive and inspect your returned item, approved refunds will be issued to the original payment method used for the purchase.

We do not charge restocking fees.
Approved refunds are generally processed within 10 business days after the returned item has been received and approved.
The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.