Shipping policy

Shipping Policy

At Lumivado, we are committed to providing our customers with a clear, convenient, and reliable shipping experience.

Order Processing

Order Cut-Off Time: 22:00 (GMT -08:00)

Processing Time: 1–3 business days (Monday–Friday)

Orders placed before the daily cut-off time will begin processing within the timeframe stated above. Orders placed after the cut-off time will be processed starting on the following business day.

Shipping Information

Estimated Shipping Time: 5–8 business days (Monday–Friday)

Estimated Total Delivery Time: 6–11 business days, including order processing and shipping.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to circumstances beyond our reasonable control, including carrier delays, high-volume periods, severe weather, customs processing, and other unforeseen circumstances.

Returns and Warehouse Center:
4930 Zambrano St, Commerce, CA 90040, United States

Shipping Costs

We currently offer free standard shipping on all orders.

No additional standard shipping charges will be applied at checkout.

Shipping Carriers

Depending on the destination, availability, and operational requirements, orders may be shipped using trusted logistics providers and local delivery partners, including:

DHL
YunExpress
Local postal carriers

The shipping carrier assigned to your order may vary depending on the destination and other fulfillment requirements.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking details.

Please allow up to 48 hours after shipment for tracking information to become available or show movement in the carrier's system.

Customs and Import Fees

International orders may be subject to customs procedures, import regulations, and local requirements.

Any customs duties, import taxes, brokerage fees, or other applicable charges are the responsibility of the customer unless otherwise stated at checkout.

Delivery Issues

If your order arrives damaged, contains missing items, or has not arrived within the estimated delivery timeframe, please contact our customer service team as soon as possible so that we can investigate and assist you.

For damaged or incorrect deliveries, we recommend reporting the issue within 48 hours of receiving your order and providing relevant photographs or other supporting information when applicable.

Returns

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined in our Refund and Return Policy.

Refunds are generally processed within 10 business days after the returned item has been received and approved.

Return shipping costs for unwanted or change-of-mind items are the responsibility of the customer unless otherwise required by applicable law or stated in our Refund Policy.

Please refer to our Refund and Return Policy for complete information regarding return eligibility, procedures, and refunds.